Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. When purchasing tickets for a particular event you may be limited to a specified number of tickets. www.accc.gov.au. Ticketek Online Terms of Use and Privacy Policy. Have more questions about Ticketek Gift Vouchers? My Ticketek Gift Voucher has no Voucher ID? How do I save my credit or debit card details? Is there anything special I need to do when I get to the venue to scan my mobile? https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. How do I subscribe to receive My Ticketek emails and/or SMS? On some occasions seats are released closer to the event. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Please be aware your membership number will never change throughout your years of membership. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. No, the credit card pre-fill feature simply gives you the option to save your card details. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. By clicking this link, a web page will be displayed containing your ticket. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Can I buy tickets if I am based overseas? Version 5.22 B82 R0 As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Please wait a few seconds for it to load. <> You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. 3 0 obj During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . There was a spelling mistake in the email address entered. You will receive an Order Confirmation via email immediately. If I received an invite, does Ticketek store my contact details? All rights reserved. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Tickets can be purchased via our website here, or over the phone on 1300 722 515. We also regularly monitor our ticketing system for suspicious transactions. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? No. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. Please see our tutorials on how to reserve seats in the AFL Reserve here. What is my online AFL Membership account? You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. My Ticketek; Gift Vouchers; You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Change My Location If there is no connectivity at the venue, can Passbook tickets still be accessed? If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. What are the terms of concession tickets? Ticketek may charge a reasonable fee for the replacement of tickets. Limitations on number of tickets purchased. Can I use more than one Ticketek Gift Voucher in the same transaction? Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. How long are Ticketek Gift Vouchers valid for? chevron_left. I've sent an invitation but some or all of my friends did not receive their emails. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. "The @Ticketek _AU app has crashed - right before Ed Sheeran. Once you have logged in, update your information. Sign In Join today Please note: AFL House is currently closed to the public. If magnified, the display may be blurry. Your confirmation email will include all of your delivery details, plus your customer information. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. When attending the event ensure you can present your card on request. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. The term including when used in these Terms and Conditions is not a term of limitation. Choose the best delivery option that suits you. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. When you book online you cannot choose the location of your seat. If you do not receive your club of support pack please contact the club directly. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Tap the trash can at the top right of the event pass to shred the event pass. Juniors aged 7-14 years are entitled to purchase a junior ticket. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Will the event be reserved seating or general admission. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Find out more about. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. To do this, please check the 'keep me signed in' box when you log in. Can I sell tickets using online auction sites like eBay? The app also uses your location to alert you of events currently being held at specific venues. Can I forward my Mobile Ticket to a friend? Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. If you're not signed in already, you'll be asked to sign in (or register) now. Accept the Ts&Cs and "Submit" 9. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Can I change to Refundable tickets after I've bought my tickets? Upload your ticket. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. All venues have seating options available for patrons in wheelchairs or who require assistance. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. How do I request a refund if I have purchased Refundable tickets? Enter the required information in the fields provided. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. All refunds for cancelled or rescheduled events are managed by Ticketek directly. How can I receive my Ticketek Gift Voucher? Check you can log in and have your passwords ready. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Your barcode will be on the first page that opens (the homepage). I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? How do I purchase a Ticketek Gift Voucher? This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Sell tickets directly from your Ticketek Account. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. In most cases, tickets must be returned to the place where they were purchased. Restricted view refers to seats that have restricted viewing of the stage or event. ) When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Tickets will not be issued to persons other than the credit/debit card holder. Methods of collection and/or delivery will be available when choosing your collection/delivery details. stream If you would like your event to be one of these, we would love to hear from you. Refer to specific details at each venue regarding accessing the stadium/park. General Admission (GA) is an unreserved section/event where seating is not reserved for you. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. How does Ticketek remember my preferences when I return? The email account that the message has been sent to is full. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Proof of purchase may be required for any refund or exchange. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Some pages may contain a virtual tour and a seating map for that venue. You will get an error message if you enter the Voucher ID incorrectly. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). General Terms and Conditions For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Ticketek Terms and Conditions of Sale. What are the different types of Ticketek Gift Vouchers? Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. Select your desired area, then select the $0 member ticket. How can I find AFL Membership on a match day? I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? How will I know when my content is personalised? If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. No, there will not be a priority system in place for AFL Members dining in 2023. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. The email may have been filtered by a spam filter. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Sign In is displayed at the top of the 'My Events' section. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Refunds must be requested no more than 60 days after the event date. <> to collect tickets. You may also wish to consider taking out a relevant insurance policy to . Where do I select Mobile Ticket delivery? You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Some events have more than one price type. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. No, refundable tickets can only be selected during the original purchase. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. What if I enter my Voucher ID incorrectly online? For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. How do I check the balance of my Gift Voucher? Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season General Admission seating is subject to availability, and information for each game will be released the week off on our website here. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Set up your My Ticketek account, or check the details in your existing account. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. The obstruction varies in different venues. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? How long are my friends seats placed on hold? Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Ticketek recommends that you select Registered Mail for these events where available. Safe, Fast and Verified Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Can I purchase tickets through the mobile site? Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). How do I redeem my Ticketek Gift Voucher? This refers to the various levels of ticket types on offer; e.g. iPad, tablet PC, laptop) to gain entry to an event? How do I gain entry to the venue using Passbook? How do I unsubscribe from My Ticketek emails? Group discounts may be offered but do not apply to all events. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. There are over 20 circumstances you may request a refund. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. What if a show is cancelled or postponed? There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Do I need to add to Passbook to gain entry into the venue? There are no guarantees. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. You can log in with your email address and password to access member only content. Print this PDF as this will be your access to the event. 2 0 obj Held seats are sold on a first-in basis. 3- 12 - Junior Ticket. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 For security purposes, you must still enter your password when purchasing or updating your account details. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Please try again, or try reducing the number of tickets you have selected. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Ticketek acts as agent for the Seller in the sale of all tickets. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Invitee B starts purchasing two seats from hold. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Where do I redeem my Ticketek Gift Voucher? Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Can I request a refund if I accidentally selected the Refundable tickets option? Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. An administration fee of $10 will be charged. What can I redeem my Ticketek Gift Voucher for? Don't forget to bring your ezyTicket to the event. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Make sure the backlight on your phone is set nice and bright. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Their barcode will then be on their homepage. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. If your session time expires, you will receive a notification and will be required to access the site again. What happens if I purchase multiple tickets and haven't received them all? No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. You might find the following websites helpful if you want more information about ticket scalping: Tour dates Ticketek is selling for the following venues only. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. No, you can continue to use your mobile ticket. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Some events may have a Family ticket which includes 1 Adult and 1 Junior. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry!
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